Practical answers about Tranthor, your stack, measurement, and your level of control.
How do I control what sends?
Every playbook starts in review: you see the audience and message before anything sends. After one approved run you can switch a playbook to auto-send within the limits you approve, and later to fully autonomous. Limits cap contact frequency, spacing, daily sends and discounts, and you can pause any playbook.
Who is Tranthor for?
Tranthor is built for ecommerce brand owners and lean teams without a dedicated CRM team. It finds repeat-purchase moments, drafts the campaign, and sends within the contact and offer limits you approve.
Is Tranthor an ecommerce CRM?
Yes. Tranthor is an AI CRM for ecommerce brands. It reads your customer and order data, finds repeat-purchase moments, and drafts and sends the campaigns by email, SMS and WhatsApp, within limits you approve.
Does Tranthor replace my store or ecommerce platform?
No. Tranthor connects to your store and customer data, then helps run retention on top of that data.
Does Tranthor replace my email tool?
It can. Tranthor sends email, SMS and WhatsApp itself, so many brands retire their old email tool. Or keep Klaviyo for newsletters and existing flows, and Tranthor handles the retention moments alongside it.
What do I need to prepare a useful campaign?
Connect your store, add your brand details and a sender, and approve your limits. Tranthor drafts the first play from there. Add conversion events to see attributed results.
What retention moments can Tranthor handle?
Second-purchase nudges, lapse and churn-risk outreach, reactivation, next-product recommendations, and VIP retention.
Which channels are supported?
Email, SMS and WhatsApp are supported when connected and configured, and journeys can call webhooks. All three channels work in journeys and in autonomous sending.
Is WhatsApp part of autonomous sending?
Yes. Once WhatsApp is connected and your templates are approved, autonomous runs can send on WhatsApp as well as Email and SMS, inside the same limits you approve.
Does Tranthor support Arabic?
Yes. Email templates carry language variants, and Arabic is flagged right-to-left so Arabic emails render right to left. The main pages of this site, including home, pricing and services, are also available in Arabic.
What tools does Tranthor connect to?
Connect Shopify, WooCommerce or Segment, or send customer data by API and catalog sync. Google Analytics, Intercom and Slack connect too. Salla is coming soon.
What does "autonomous" actually mean here?
Tranthor finds the moment, drafts the campaign, sends within the limits you approve, and reports what each campaign earned, without you opening a canvas or a chat box. You choose when each playbook gets that freedom, and it starts in review.
What do campaign results measure?
Attributed revenue per recipient for the conversion events you set up, over each campaign's window. Results stay preliminary until enough data comes in. Attribution is not proof of causal lift, profit or lower churn.